What are the shipping costs?
Shipping is free for all US orders over $25. The free shipping is through First Class mail. You can choose to upgrade that to faster shipping if you'd like, but it's not necessary. Please keep in mind that regardless of the shipping method you choose, we do need time to make your scrunchies.
International Shipping Rates corrected January 2014
If you've shopped online the last six months or so, you know that our international postage rate calculation has been a problem and we've been limited to Priority Mail. It's been fixed now and you have choices - more affordable choices - to ship internationally. Please contact us if you have any problems or questions.
How soon will I get my scrunchy order?
Currently orders are shipping within 3 business days.
We generally make scrunchies to order. There are two 'seamsters' so we're turning them around fairly quickly. Most orders are shipped within 5 days of your purchase. If you need yours faster, please send me an email and I'll see if I can accommodate you. We will send you an email when your scrunchies are shipped.
What shipping service do you use?
We use the US Postal Service for my shipments in most cases. Scrunchies don't weigh much, but they do take up some room. The USPS is generally the most cost-effective way to send scrunchies. I make it a habit to track each shipment and will send you the tracking number when I ship them.
How do I check on the status of my order?
We're excited to offer this new feature! If you login to place your order (rather than ordering as a guest), you can track the status of your order by Logging In to your Dashboard. If you don't know your password, you can request a new password here - then you can change it to whatever you'd like after you login.